KuKirin electric scooter beside a coastal route

KuKirin customer support

Contact Us

Contact our team about products, orders, delivery, returns, refunds, warranty assistance or after-sales support. We normally respond within one business day.

Search for answers

Find quick answers in our help content.

Send us a message

Fill in the details below and our support team will get back to you within one business day.

Request type

Order number

Scooter model

Name

Email address

Message

Shopify's contact form does not accept file attachments. Submit the form first, then reply to our email with clear photos or video if they are needed.

Do not send payment card numbers, passwords or other sensitive credentials through this form or email.

This site is protected by hCaptcha and the hCaptcha Privacy Policy and Terms of Service apply.

Contact information

Email

support@kukirinrides.com

For the fastest response, use the form or include your order number in your email.

Support hours

Monday to Friday, 09:30 to 18:30 China Standard Time (UTC+8).

Response time

Normally within one business day. During busy periods, it may take a little longer.

Information to include

Order number, if available
Scooter model and serial number, if relevant
A clear description of the question or issue
Photos or video for damaged, defective or incorrect items

Please do not send sensitive information

Do not send payment card numbers, passwords or other sensitive credentials.