Warranty Policy
Last updated: October 15, 2026
This limited commercial warranty covers defects in materials or workmanship for products purchased directly from kukirinrides.com. It applies to the original purchaser, is not transferable and requires proof of purchase.
Component coverage
The commercial coverage periods below run from the original purchase date. Different periods for different components do not restrict any mandatory rights you have against the seller.
| Component | Commercial warranty period |
|---|---|
| Frame | 2 years |
| Motor, accelerator, controller and display | 1 year |
| Disc brake, brake assembly and folding assembly | 1 year |
| Front light, rear light and handlebar | 1 year |
| Battery and charger | 6 months |
| Wheel | 30 days |
| Handlebar grip, saddle, inner tube, tire and other wear parts | 14 days |
How to make a claim
- Contact support@kukirinrides.com with your order number, model, serial number, a description of the issue and clear photos or video where safe to obtain.
- We will review the information and may ask for further details or suggest safe troubleshooting steps. Do not continue using a product that appears unsafe.
- Follow the proposed remedy and any return instructions. Do not send a scooter or battery before receiving the appropriate address and shipping guidance.
Depending on the fault and parts availability, an approved remedy may include troubleshooting, replacement parts, repair or replacement. Service options depend on your location and availability. Our support team will confirm the next steps and any applicable shipping arrangements.
What this commercial warranty does not cover
- Normal wear, theft, loss or cosmetic damage that does not affect function.
- Damage caused by misuse, accidents, impact, neglect, improper storage, transport, assembly, maintenance or charging, or use contrary to the manual.
- Water or environmental damage, subject to the product’s specified limits and any applicable statutory rights.
- Faults or damage caused by unsuitable parts, unsafe modifications, incompatible software or firmware, or improperly performed repairs.
- Claims for which product identity or purchase eligibility cannot reasonably be verified, or faults first reported after the applicable commercial coverage period, subject to applicable law.
Using a third-party repairer or part does not, by itself, void the whole warranty. Any exclusion for a repair, part or modification relates to faults or damage caused by it, subject to applicable law. Keep records of maintenance and repairs.
Non-warranty service and costs
If a claim is outside coverage, inspection, parts, labour and shipping may be chargeable. We will explain the available options and charges before you agree to paid service.
Commercial warranty and statutory rights
This warranty is additional to, and does not replace, restrict or shorten mandatory consumer rights. Eligible EU consumers may have a minimum two-year legal guarantee from the seller for faulty or misdescribed goods; this is separate from the component periods in the table. Other applicable consumer protections remain unaffected.