Refund policy
Last updated: October 29, 2026
This policy applies to purchases made directly from kukirinrides.com, where the seller is REXBUCKS INTERNATIONAL (H.K.) CO., LIMITED. For purchases from another retailer or marketplace, contact the original seller.
You may request a return within 14 days after delivery. Contact support@kukirinrides.com before sending an item back so that we can provide instructions and the appropriate return address. The mandatory consumer rights described below take precedence where applicable.
Return conditions and shipping costs
| Reason for return | Condition and next step | Return shipping |
|---|---|---|
| Change of mind or other non-defect reason | Under our commercial return conditions, the item must be unused, complete and securely packed in its original packaging with accessories, manuals, labels and complimentary items, subject to applicable statutory rights. | Paid by the customer. |
| Manufacturing defect, transit damage or incorrect item | Contact us promptly with your order number and clear photos or video. We will assess the issue and arrange the appropriate remedy. | KuKirin Rides covers the approved return shipping cost when the issue is confirmed. |
Please do not send a cash-on-delivery return or use an unconfirmed address. Unauthorized or cash-on-delivery returns may be refused where lawful. A return authorisation process does not remove any right to notify us of a statutory withdrawal or report faulty goods.
How to request a return
- Email your order number, the email used at checkout, the item and the reason for your request. Include photos or video for a fault, damage or incorrect delivery.
- Follow the return instructions and address provided by our support team. Do not use the business address as a return destination unless we specifically instruct you to do so.
- Pack the product securely, include the relevant accessories, and keep your return tracking and proof of dispatch.
- After the return is received and inspected, we will notify you of the result and the refund or other remedy, subject to any earlier obligation under applicable law.
Return shipping labels and costs
For an approved return, KuKirin Rides will email you a downloadable return shipping label and instructions for the designated return location. Print the label and attach it securely to the parcel. Any carrier collection or drop-off arrangements will be confirmed separately; receiving a label does not automatically schedule a collection.
For change-of-mind returns, including an incorrectly selected model, the customer is responsible for the direct return shipping cost, unless applicable law requires otherwise. We will explain the applicable cost and payment arrangements before issuing the label. Providing a return label does not mean that return shipping is free.
For a confirmed manufacturing defect, transit damage or an incorrect item supplied by us, KuKirin Rides will cover the approved return shipping cost. We do not charge a separate restocking fee.
Exchanges
You may request an exchange within 14 days after delivery. For non-defective products, the unused-item, completeness and packaging conditions in this policy apply. Exchanges are subject to replacement stock availability. Contact support@kukirinrides.com before returning the item. We will confirm availability, any price difference and applicable shipping costs before you proceed.
These arrangements do not limit any mandatory consumer rights.
Order cancellations
If your order has not shipped, contact us as soon as possible to request cancellation. If it has shipped and cannot be intercepted, you may need to receive the item and follow the return process. Customer-requested cancellation after dispatch may involve return shipping costs.
Refund method and processing
Approved commercial refunds are normally issued to the original payment method within 14 business days after receipt and inspection of the return. If applicable law requires an earlier refund or a different starting point, that legal requirement applies instead. Your bank or payment provider may need additional time to show the funds.
Original delivery charges are refunded when required by applicable law or when the return results from our error. For an eligible statutory withdrawal, the standard delivery charges are treated as described below.
Mandatory consumer rights
This commercial policy does not replace or restrict mandatory consumer rights relating to faulty, unsafe or misdescribed goods.
Eligible EU distance purchases
Where the EU statutory right of withdrawal applies, you may notify us of your withdrawal within 14 days after receiving the goods, or the last item where an order is delivered separately. A clear statement by email is sufficient; our own form or prior approval is not a condition for giving that notice. You must then send the goods back within the applicable 14-day return period following your notice.
We will reimburse payments without undue delay and no later than 14 days after being informed of your withdrawal. Unless we have offered to collect the goods, we may withhold reimbursement until we receive the goods or evidence that they have been sent back, whichever is earlier. The refund includes the original standard delivery cost; any extra cost for a more expensive delivery option need not be refunded.
You may inspect the goods as necessary to establish their nature, characteristics and functioning. Handling beyond that may result in a lawful deduction for diminished value, rather than an automatic loss of your withdrawal right. Our unused-item and original-packaging conditions do not override these rights. Direct return costs are borne by the customer only where permitted and properly disclosed; ask us before purchase about the estimated return cost for a scooter that cannot normally be returned by post.
Other applicable local consumer protections remain unaffected. Contact us if you need help understanding the process for your order.